okeya

Contact

• E-mail :qoo10@okshop.velvet.jp
• Phone number: +81-080-3514-2534
• available during:9 o'clock - 18 o'clock
• E-mail is always availaable and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.

EX) Q2. Can I order by telephone or e-mail?

A.

EX) Q3. What am I supposed to do if item doesn't arrive?

A.

Shipping

• Major Shipping company :
• Usual Shipping period:
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :qoo10@okshop.velvet.jp

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :qoo10@okshop.velvet.jp
  • Phone number: +81-050-8882-5627
  • Return address：(360-0814) 埼玉県熊谷市桜町２－１－１７

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact