lovelyhouse1

Contact

• E-mail :lovelyhouse-wl@e-mail.jp
• Phone number: +81-070-9266-0432
• available during: 9:00~18:00, Mon.~Fri.(business hours)
• E-mail is always availaable and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Our shopping cart temporarily reserves items for 30 minutes while you complete your purchase. If you don't finalize the order within this window, the items are released back to inventory. During high-demand periods, popular products may sell out quickly. We recommend completing checkout ly or contacting us via email for real-time stock verification.

EX) Q2. Can I order by telephone or e-mail?

A.Absolutely! We offer multiple ordering options for your convenience:

• Phone orders: Call us at +81-070-9266-0432 during business hours (Mon-Fri 9AM-6PM). Our staff will process your order manually.

• Email orders: Send product details to [email] with "ORDER" in the subject line. Include:
  • Item names/IDs
  • Quantity
  • Shipping address
  • Contact phone number
  We'll availability and payment details within 3 business hours.*

EX) Q3. What am I supposed to do if item doesn't arrive?

A. We apologize for any delivery delays. Please take these steps:

1. Check your order status first via [tracking link] or our Order Lookup tool.

2. If the expected delivery date has passed, contact us immediately at [email/phone] with your order number.

3. We'll investigate with the carrier and either:
   • Locate your package
   • Reship the items (if lost)
   • Issue a refund if unavailable
   Standard response time: 24 business hours. Expedited cases can be marked "URGENT" in your email subject.*

Shipping

• Major Shipping company : Japan Post Service
• Usual Shipping period : 3~5 days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :lovelyhouse-wl@e-mail.jp

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :lovelyhouse-wl@e-mail.jp
  • Phone number: +81-070-9266-0432
  • Return address：(112-0003) 東京都文京区春日1-5-3-305号

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact