HMODE

• E-mail :5046655@qq.com
• Phone number: +86 198 0021 1782
• available during: 9:00 - 18:00
• E-mail is always available and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Products are available if in stock. If not, please leave us a message, we will re-stock the soonest.

EX) Q2. Can I order by telephone or e-mail?

A. Sorry, orders can only be placed through Qoo10.

EX) Q3. What am I supposed to do if item doesn't arrive?

A. Please contact us immediately if the item is not arrived on time. We will get it solved for you asap.

Shipping

• Major Shipping company : Sagawa Transportation
• Usual Shipping period: 
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :5046655@qq.com

Refund/Return

• If you want to get refund or return item you received,please contact us.

  • E-mail :5046655@qq.com
  • Phone number: +86 198 0021 1782

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact