chakan_official

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. It will be difficult to purchase the product because it is temporarily out of stock due to heavy orders. Sorry for the inconvenience.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. please, send an email for checking your order progress.
when you send an email, please leave your information(order name, phone number, invoice number, etc.).
it makes easier to find your order.

Shipping

• Major Shipping company : Qexpress
• Usual Shipping period: 5days for delivery completion. 
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.