櫻花醬

Contact

• E-mail :raisinlenskil@outlook.com
• Phone number: +86-150-8405-9310
• available during:
• E-mail is always availaable and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.

EX) Q2. Can I order by telephone or e-mail?

A.

EX) Q3. What am I supposed to do if item doesn't arrive?

A.

Shipping

• Major Shipping company :
• Usual Shipping period:
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :raisinlenskil@outlook.com

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :raisinlenskil@outlook.com
  • Phone number: +86-150-8405-9310
  • Return address：() 新界 元朗八鄉 錦上路jinshanglu8--0pl

• We don't accept the cases below:

  • ex1) Requests submitted more than 3 days after receiving the item
    Example: If you receive the item on January 1st, we will not accept returns for non-quality or non-damage issues on or after January 4th.
  • ex2) Items that have been opened, used, or damaged
  • ex3) Items returned without prior contact with our customer service team
  • ex4) Rush order requests
• • 事例 1）商品お受け取り後 3 日を超えて提出された申請
    ※例：1 月 1 日に商品をお受け取りの場合、1 月 4 日以降は商品に品質不良や破損がない限り、返品を受け付けておりません。
  • 事例 2）商品を開封・使用済みの場合、または破損が生じている場合
  • 事例 3）事前に当店カスタマーサービスへ連絡することなく、商品を送り返された場合
  • 事例 4）加急注文のご要望