ミノの店

Contact

• E-mail :katherine70924@163.com
• Phone number:+86 182 7111 3592
• available during:
• E-mail is always availaable and more recommended.

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.Dear customer. If this happens, you can contact us as soon as possible. We will replenish the inventory in time. But this usually does not happen.

EX) Q2. Can I order by telephone or e-mail?

A.Dear customer. Of course. You can contact us and send us a private message or note. But we recommend that you order online.

EX) Q3. What am I supposed to do if item doesn't arrive?

A.Dear customer. If the goods are not delivered to you on time. You can contact us by sending a private message. We can track the trace of the product for you or arrange a refund for you.

Shipping

• Major Shipping company :BANRI Express.クリックポスト.
• Usual Shipping period:3 ~ 5日
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :katherine70924@163.com

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :katherine70924@163.com
  • Phone number:+86 182 7111 3592
  • Return address：(711700) 陕西 渭南市 富平县美源镇

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact