Sourcingbay-Qoo10

Contact

• E-mail :sourcingbay@gmail.com
• Phone number: +8613823201229
• available during:Monday to Friday, 9:00 AM to 6:00 PM.
• E-mail is always availaable and more recommended.

FAQ

Q1. I've added items to my cart, but when I tried to place an order later, I found out they were sold out. Why did this happen?

A. The items in your cart are not reserved until you complete the checkout process. Due to high demand, items may sell out quickly. We recommend completing your purchase ly to secure the items you want.

Q2. Can I place an order over the phone or via email?

A. Currently, we only accept orders placed directly through our website. We strive to provide a secure and convenient online shopping experience for our customers.

Q3. What should I do if my order hasn't arrived?

A. If your order hasn't arrived within the estimated delivery timeframe, please first check the tracking information provided in your order ation email. If there are any issues with delivery, such as delays or items marked as delivered but not received, please contact our customer support team for assistance. We're here to help resolve any issues with your order.

Shipping

Major Shipping Company: We partner with major shipping companies to ensure reliable delivery of your orders.
Usual Shipping Period: The usual shipping period varies depending on your location and the shipping method selected at checkout. You can find estimated delivery times on the product page or during checkout.
Shipping Rate: Shipping rates can vary depending on the item and your location. Please refer to the individual item page for specific shipping rates.
If you have any questions about shipping, please don't hesitate to email us at sourcingbay@gmail.com. We're here to assist you with any inquiries you may have.

Refund/Return

• If you want to get refund or return item you received,please cantact us.

  • E-mail :sourcingbay@gmail.com
  • Phone number: +8613823201229
  • Return address：(518000) 广东 深圳市 南山区东滨路濠盛商务中心1409室

• We don't accept returns in the following cases:
  
  - Returns requested more than 7 days after receiving the item.
  - Items that have been opened, used, or damaged after receipt.
  - Returning an item without prior contact or authorization from our customer support team.