EL COLMADO

contact information

• Email: contact@elcolmado.co.jp
• Phone number: +81-03-6908-7526
• Available time:
• Please contact us by email.

FAQ-Frequently Asked Questions

Example) Q1. I put it in my shopping cart, but when I tried to order it later, it was sold out and I couldn't order. Why?

A.

Example) Q2 Can I place an order by email or phone?

A.

Example) Q3 The product has not arrived. What should I do?

A.

Regarding delivery

• delivery company: JP Post
• Average time to delivery: 1〜2日
• Shipping: The shipping fee is different for each product, so please see each product page for detailed shipping charges.
• For shipping inquiries, please contact the email below.
• Email: contact@elcolmado.co.jp

Refunds? Returns

• If you would like a refund or return, please contact us before sending the item.

  • Email: contact@elcolmado.co.jp
  • Phone number: +81-03-6908-7526
  • Return address: (169-0073) Hyakunincho, Shinjuku-ku, Tokyo 2-25-8 Okubo House 306

• We do not accept returns or exchanges in the following cases.

  • --Example 1) Products that have been delivered for more than 7 days
  • --Example 2) The product used by the customer
  • --Example 3) A product that has been soiled or damaged by the customer